Refund Policy

Last updated: 12 November 2026

In short: if a product doesn't work as described, or you can't access or duplicate it, ask for a refund within 7 days of purchase and we'll sort it out.

When you can get a refund

The product does not work as described on its product page.
You can't access, download or duplicate it, and we can't fix that for you.

How to ask

Email move@maxynex.com within 7 days of your purchase with your order number and a short note on what went wrong. Often we can fix the problem straight away; if not, we refund you.

Where the money comes from

Payments are processed by the store you bought from (such as Lemon Squeezy, Gumroad or Etsy). We ask the store to refund you, and the refund goes back to your original payment method. Timing depends on your bank or card.

What isn't covered

Changing your mind after you have received and used the files.
Features the product page says are not included.
Problems caused by changes to third-party software outside our control, where the product still works as described.

Your legal rights

Nothing here limits the rights you have under the consumer law of your country. Digital content that you start using right away may lose the usual EU 14-day withdrawal right once delivery begins with your consent; our 7-day policy above applies regardless.